Made in the Shade San Antonio

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4.9Google star 1Google star 2Google star 3Google star 4Google star 5
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Ed1495 profile picture
Ed1495
0 days ago
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Jen was great to work with selecting the patterns and helping pick the product. That was the highlight of the entire experience. We went with Made in the Shade because their product would allow a flush installation with the depth of our windows. Installation was a nightmare. I ordered roller shades in Feb, they attempted installation in late April but one of the cassettes was round instead of square. I also had to ask the installer to go back and install the shades so they were flush, which is the whole reason I ordered from them. Side note, the contracted installer was rude and not helpful. He made me feel like I was inconveniencing him by asking to install the shades flush. They reordered the shade (another 8 week wait) but somehow the shade was again incorrect, round instead of square. After another wait, the final shade was installed in June. This installation was fine by their in house installer Raul, great guy. Him and Jen were the only two positive highlights from the experienced. After the Raul left, I found a hole in the shade just installed with a piece of tape over the hole (clearly someone was trying to hide something, unsure if he placed the tape or if it was done elsewhere). I called Made in the Shade and the woman said they would talk to the owner. This was in June. Last week (Oct) I received a call to schedule and replace the shade. Zero communication the whole time from June until Oct. After all of that they only offered a $200 discount which didn't even cover the cost of installation. Horrible customer service.
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Richard Mills profile picture
Richard Mills
1 days ago
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Shade is beautiful. Works great. Installation crew did an excellent job. I would highly recommend this company if you have a sun problem on your porch. Thanks Michael Alex and Gus for the great job.
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Sandi Yarbrough profile picture
Sandi Yarbrough
36 days ago
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I don’t even know where to start! EVERY aspect of our experience was exceptional! We had two rooms with a tricky configuration. I knew what I wanted,, and Jen, Carrie, Josh, Gus, and Raul brought it to life! This group/company is the best. I shopped around, and when others said no way..can’t be done, Made in the Shade said YES..we can do that! Thank you for the wonderful experience, your professionalism, and making my home look so good! Can’t wait to do more!
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james crenshaw profile picture
james crenshaw
40 days ago
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Honest great service and products. Very pleased with Made in the shade. Michael did great with the sales and the installers did a marvelous job as well. This is what customer service should look like.
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Betty Kealhofer profile picture
Betty Kealhofer
42 days ago
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Our experience with Made in the Shade was wonderful from the start. Michael Hart was a great Design Consultant. I love someone who will offer their opinion when you ask them for it, and Michael did that. The fabric shades in our dining area are beautiful and just what was needed in that area. His measurements for the shutters in our master bedroom and guest bedroom were “spot on” for a great fit. I also thought our installer Paulie was top notch.
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Marianna Cardenas profile picture
Marianna Cardenas
50 days ago
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Michael was great in showing us all the available options. Our installation was also smooth and we love the end result.
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Carol Mendenhall profile picture
Carol Mendenhall
51 days ago
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I can’t say enough about the experience I had with this company. From Jen who came and figured out what would be best to Raul who installed it. Everyone was professional and competent. I will use them again.
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Jaimee Scope profile picture
Jaimee Scope
51 days ago
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I use Made in Shade with my business and just did a treatment in my home. I love working with this team! They do an amazing job at communication and getting the job done quickly and efficiently!!!!
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Yasumi Riendeau profile picture
Yasumi Riendeau
63 days ago
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+0
Jan, the interior designer, has an excellent taste. She helped us to pick the color (Llama 5801) of the blinds by looking around the living room furniture, cushions etc. We really like how it turned out- gives soft look to the room. Call Jan if you are thinking of replacing your window coverings!
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Debra Hernandez profile picture
Debra Hernandez
63 days ago
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+2
Thank you so much great job! We love it!